Correcting Accounts Receivable Transactions

You can correct any information about a posted AR transaction, including the amount.

Note: Handling fees, miscellaneous charges, and finance charges cannot be corrected. They can only be voided.

To correct a posted AR transaction:

  1. Open Dashboard, click Application Links on the navigation panel, and then select AR corrections under Administration.
  2. ClosedLocate the record or records you want to correct.
    • Filter the transaction list. Click  above the grid to change the filters, if needed. After selecting new filters, click Apply. When you have filters applied, a number displays on the filter button indicating the number of filters applied. Your filters will be retained across sessions until you remove them. To remove filters, click Reset.

      • You can also filter the list by individual columns. Click in a column header and select the value for the filtering criteria. Click the x next to a column filter to remove the filter from the column.

      Note: You can also set filtering criteria by clicking in a column header and then selecting Filter.

    • Sort the columns.

      Click in a column header and select Sort Ascending or Sort Descending. The headers for sorted columns have a green border and display an arrow that indicates the sort direction. You might need to increase the column width to view the sort arrow. You can sort on multiple columns. The sort is determined by the order you apply the sorts. For example, if you sort the Client ID column and then sort the Entry Type column, the list will be sorted by client ID and then by entry type. If you do not want to sort on multiple columns, be sure to clear the previous sort.

  3. Click Actions > Correct.
  4. Edit the information for the transaction in the fields at the top of the window. You may want to add a description explaining why the transaction was corrected. See Entering Accounts Receivable Transactions for more information.
  5. Click Distribute.
  6. If Manual or Auto-Distribute & Review was selected as the distribution method, review and change the distribution, if needed.
  7. Click Save.